Tommy Yong

Digital Business Integration Consultant

Accenture

08/2017 - Present

• Worked on RFP decks for various clients (petrochemical, defence, financial services), researched on analytics tools, architecture & development workflow (e.g. agile/CRISP-DM methodology) to serve specific client requirements. Efforts helped to clinch multi-million dollar projects for the company.
• Developed an image recognition POC for a financial services client, utilizing Convolutional Neural Network (CNN) for signature verification.

Technologies Used

• Signature Verification POC: OpenCV, Tensorflow

Big Data Engineer

Accenture - Serving a Financial Services Client

08/18 - Present

• Delivery of platform for predictive & prescriptive intervention on various customers' user journeys, such as in-app and service calls experiences.

  • User experience enhancement with real-time prevention of customer issues
  • Operational enhancement of consumer banking services, improving cost efficiencies (20% customer call reduction, ~S$1M annual call centre savings)
  • Client awarded Global Finance Magazine Top 10 Financial Innovations 2018 & IDC APAC Financial Insights Innovation Awards 2019 with the platform

• Developed multiple modules in a microservices architecture, including:

  • Real-time event processing on heterogeneous data sources (clickstream, transaction/API/services logs, etc.) with different endpoints (client/server side RESTful APIs, JDBC, Elasticsearch, etc.)
  • Experimentation module to perform real-time AB testing on end users, integrating with predictive scores provided by data scientists to enhance intervention accuracy
  • Batch ingestion applications (e.g. precomputed predictive scores, user configurations)

• Deployed & coordinated Infrastructure setup + DevOps pipelines, including:

  • Databases
  • Load Balancers/Reverse Proxies
  • Pipeline for Continuous Integration/Continuous Deployment
  • Monitoring & Alert Pipelines
• Contributed important insights into the solutioning of the technology stack, based on considerations in scalability, security, availability, performance, and costs.
• Covered duties of infra lead, driving the progress of provisioning infrastructure (e.g. CICD, Monitoring Pipelines, Application/Software/Database Setup, Firewalls, Proxies, Load Balancers, SMTP, Cloud Storage, SSL Certs, IDs) for smooth delivery.
• Managed deployment activities to ensure the fulfilment of delivery timelines.
• Communicated key business processes of the bank to team, expediting team mates' effort to navigate through procedures needed to accomplish their tasks efficiently.

Technologies Used

• Microservices: Java, Python, Springboot, Pandas, Kafka Consumer/Producer/Streams/Connect, Spark SQL/Structured Streaming, Hadoop, S3, Redis, AWS
• Infrastructure: Redis, Nginx, Zookeeper, Kerberos, MariaDB
• DevOps: Jenkins, Git, ELK stack

Application/ETL Developer

Accenture - Serving a Tourism Client

08/17 - 07/18

• Delivery of platform for serving players in the tourism industry with insightful data on visitor movement patterns, travel modes, social media traffic, etc.

  • Potential cost savings of ~S$50k per onboarded business in managing disparate BI platforms
  • Client awarded with IDC APAC Smart City 2018 & 2019 with the platform

• Delivery of platform for improving the efficiency of financial activities within the organization, such as invoice/payments and budget management.

  • Operational enhancements with >90% time savings in gathering financial data

• Development work involves:

  • Data Engineering - building ETL pipelines for integrating existing data systems to data warehouse/lake, RESTful client applications for retrieving data from social media APIs, and geotagging of input data with latitude & longitude
  • Web Services - RESTful server for serving a file upload web application with user files
  • Data Visualization - Enhancement of existing data visualization dashboards for higher performance and new functionalities
• Designed data models for use cases in tourism geoanalytics and financial activities.
• Key player throughout end-to-end delivery (user requirements gathering to operations) for above use cases.
• Managed deployment activities to ensure the fulfilment of delivery timelines.
• Managed the end-to-end delivery for the development and integration of a file upload web application with existing ETL pipelines, coordinating among multiple stakeholders (business users, UI developers, data engineers, system admins) to meet delivery timelines.

Technologies Used

• Data Engineering: SAP HANA/Data Services, Python, Hadoop, Hive, GCS
• Web Services: NodeJS, ExpressJS
• Data Visualization: QlikSense

Process Engineer

Linde Gas Singapore

02/17 - 07/17

• Supported RFP team to prepare for multi-billion (S$1.4B) project for enhancing gasification facilities for supplying client with hydrogen.
• Coordinated iron-oxide catalyst change with various parties (procurement team, operations team, vendors) for Claus reactors for desulfurizing hydrogen sulphide wastes.
• Drafted Piping & Instrumentation Diagrams for new hydrogen supply pipeline.

Embedded Systems Intern

Action-X Singapore

11/15 - 01/16

• Developed event technology to track user engagement / behaviour & enhance user experience via technology-enabled higher interactivity during events.
• Proposed and drove the use cases for adoption of contactless technology to redefine event experience.
• Set up database to capture user scores / metrics during events.

Technologies Used

• Software: Python, nfcpy, MySQL
• Hardware: Raspberry Pi, NFC (PN532 board)

Assistant Mortar Platoon Commander

First Singapore Infantry Regiment, Singapore Armed Forces

04/10 - 02/12

• Led platoon of 28 men from diverse backgrounds in training (field operations, physical fitness, weapons proficiency, etc), operations & administrative matters.

  • Awarded Silver Bayonet & Outstanding Commander Award during service time.

• Fostered a "can-do" attitude, "leave no-men behind" culture among the platoon, achieving the below with the platoon:

  • Highest standard (REDCON 1) for operational readiness in team's mortar proficiency
  • Marksman for every member
  • Minimum silver standard in Individual Physical Proficiency Test (IPPT) for every member
• Directed the deployment and orientation of mortars during deployments, performed critical computations to ensure fast and accurate laying of mortars to hit target enemies.
• Proficient with mortar fire direction computations (REDCON 1).